Call Center Rep

FirstCommunityCU; Houston (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Dental and vision insurance

Paid time off

Paid volunteer time

401(k) plan with company match

Health and Wellness Program

Employee Activity Club

Job summary

First Community Credit Union in Houston, TX is seeking a Part-Time Call Center Representative to manage multiple daily calls and perform daily administrative tasks. The role emphasizes first-rate member service and opportunities to cross-sell; weekend availability and training at NW Houston are required.

Candidate experience includes at least one year in customer service or call center work, with bilingual Spanish preferred.

Qualifications

• Minimum of one year of call center or related experience
• Customer service/sales experience, in which achieving goals or quotas were requested on a routine basis

Responsibilities

• Handle multiple daily calls while performing daily administrative tasks
• Provide first-rate member service and cross-sell opportunities
• Meet established daily and monthly call targets and participate in on-site training when required

Skills

Customer service

Sales/upsell

Multitasking

Bilingual Spanish

Education

High School diploma or GED

Job description

We are currently seeking a Part-Time Call Center Representative for our Call Center Department. This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is accountable for meeting an established number of daily and monthly calls, as well as seeking ongoing cross sell opportunities. The qualified candidate will need to have a minimum of one year customer service experience and flexibility to work until 8 pm during the week. A minimum of three - six months of on-site training at our NW Houston location is required, along with Saturday availability. Bilingual (Spanish) is preferred.

Minimum Qualifications:

Education

• High School graduate or GED equivalent or related work experience

Experience

• Minimum of one year of call center or related experience
• Customer service/sales experience, in which achieving goals or quotas were requested on a routine basis

Join the First Community Credit Union Team

First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees.

We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including:

• Dental and vision insurance
• Generous paid time off
• Paid volunteer time
• 401(k) plan with an exceptional company match
• Health and Wellness Program
• Employee Activity Club

Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services.

At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service.

Join us and become part of an organization that's making a difference in the lives of our members every day. #indsj

Qualifications

Education

High school education or GED

Required

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
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