Hybrid Remote Call Center Member Service Specialist

Texans Credit Union; Richardson (TX); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Texans Credit Union is seeking a Member Service Representative to join our Member Connect (Call Center) team. The role focuses on providing exceptional customer service by phone and requires working onsite at least twice a week after a training period, with hybrid remote work possible after completion.

You will handle member inquiries, process account services, and cross-sell products based on member needs.

Qualifications

• High-school diploma or equivalent.
• Minimum 1 year in a Call Center environment and 1 year experience at a Financial Institution.
• Minimum 6 months in a goal oriented sales environment.
• Note: Candidates considered for employment must successfully complete a credit check, background check and drug screen.

Responsibilities

• Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
• Treat all members and callers of the credit union in a professional manner and in line with our EPIC values.
• Provide telephone service for general and specific service-related information concerning credit union products or policies.
• Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
• Provide exceptional service for service requests of every kind, including but not limited to: IRA transactions, electronic channel access, account modifications, members reporting fraud, address changes and check orders, account reconciliations, debit card reissues.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.

Education

High-school diploma or equivalent

Job description

Texans Credit Union is seeking a Member Service Representative to join our Member Connect (Call Center) team. The role focuses on providing exceptional customer service by phone and requires working onsite at least twice a week after a training period, with hybrid remote work possible after completion.

You will handle member inquiries, process account services, and cross-sell products based on member needs.