Member Support & Solutions Specialist

Paycom - ATS; Springfield (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Paycom - ATS in Springfield, Missouri is seeking a customer service professional to assist members via telephone, video, email, and chat. You will explain our services, resolve problems within your authority, and direct calls to the appropriate area.

Position is on-site with no remote work option. You will identify cross-sell opportunities, maintain accurate records, and support multiple departments while delivering prompt, professional service to members and associates.

Qualifications

• 1–3 years of related experience.
• High school/GED required.
• Strong communication skills.

Responsibilities

• Assist members with phone, video, email, and chat requests.
• Explain services and resolve problems within authority.
• Refer higher-level issues to supervisor with recommendations.
• Keep records accurate and report as required.
• Meet performance metrics including prompt, professional service.

Skills

Customer service

Active listening

Multi-channel support

Education

High school diploma or GED

Job description

Paycom - ATS in Springfield, Missouri is seeking a customer service professional to assist members via telephone, video, email, and chat. You will explain our services, resolve problems within your authority, and direct calls to the appropriate area.

Position is on-site with no remote work option. You will identify cross-sell opportunities, maintain accurate records, and support multiple departments while delivering prompt, professional service to members and associates.