Member Support & Sales Specialist (Inbound Calls)

United Federal Credit Union; Buchanan Township (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

United Federal Credit Union seeks a Member Service Advisor to build member relationships through responsive service via phone, chats, and outbound calls. You will promote loan and deposit products, document accurately, and maintain knowledge of offerings to help members make informed decisions.

The role emphasizes problem solving, teamwork, and sales skills in a fast-paced credit union environment. A high school diploma and proven customer service experience are required.

Qualifications

• High school diploma or equivalent required.
• Proven customer service and sales experience required.
• Strong communication and writing abilities.
• Knowledge of Credit Union products, services, and banking regulations.
• Ability to adapt to continual change.

Responsibilities

• Act as the primary source of product information and service support for member and staff inquiries via phone and chats, provide timely problem resolution and account maintenance.
• Sell and deliver all Credit Union investment and convenience products and services.
• Provide accurate, complete, and consistent documentation.
• Obtain and maintain a high level of knowledge of all Credit Union products and services.
• Participate in and contribute to training and team development.

Skills

Excellent communication

Business writing

Computer literacy

Keyboarding skills

Sales skills

Product knowledge

Adaptability

Education

High school diploma or equivalent

Job description

United Federal Credit Union seeks a Member Service Advisor to build member relationships through responsive service via phone, chats, and outbound calls. You will promote loan and deposit products, document accurately, and maintain knowledge of offerings to help members make informed decisions.

The role emphasizes problem solving, teamwork, and sales skills in a fast-paced credit union environment. A high school diploma and proven customer service experience are required.