Member Support & Solutions Specialist

Education Credit Union

Amarillo (TX)

On-site

USD 28,000 - 36,000

Full time

3 days ago

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Job summary

Education Credit Union seeks a member-focused associate to assist customers with products, accounts and loan details. The role involves handling non-cash teller duties, inbound and outbound calls, chats, and email inquiries to identify member needs for credit union services.

Key tasks include answering questions, processing payments and wire requests, and guiding members through ECU website and app usage. Candidates should have solid basic math, reading/writing skills, and reliable computer

Qualifications

Reads, writes and comprehends instructions, memos, and correspondence to assist members and staff.
Performs basic math including rates, ratios and percentages; can interpret simple graphs.
Uses and troubleshoots common business software applications.
Follows written or oral instructions with accuracy and attention to detail.

Responsibilities

Handle inbound and outbound calls, provide exceptional member service and resolve concerns.
Answer questions about memberships, loans, deposits, and credit union products.
Process payments, transfers, wire requests, and account updates.
Guide members through online chats, website and mobile app navigation.
Assist in training new team members and maintain confidentiality of member information.