Loan & Member Services Advisor

United Federal Credit Union; Saint Joseph (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

United Federal Credit Union is seeking a Member Service Advisor to strengthen member relationships through responsive service requests and loan inquiries. You will evaluate credit information, process loan applications, and make lending decisions per guidelines, while promoting credit union products.

Strong communication and sales skills are essential for success. Ideal candidates have at least two years in a related field, NMLS registration upon hire, and a commitment to service excellence in a

Qualifications

• Minimum of two years' related experience.
• NMLS registration required upon hire.
• Excellent communication and writing skills.
• Thorough knowledge of lending principles.
• Ability to adapt to continual change.
• Knowledge of Credit Union products and banking regulations.

Responsibilities

• Sell and deliver Credit Union loan products and services, including add‑on products. This includes gathering information to complete loan applications, evaluating credit reports, and approving or denying requests based on established lending guidelines.
• Act as the primary source of product information and service support for member and staff inquiries via phone, provide timely problem resolution and account maintenance.
• Provide accurate, complete, and consistent documentation.
• Sell and deliver all Credit Union investment and convenience products and services.
• Obtain and maintain a high level of knowledge of all Credit Union products and services.
• Participate in and contribute to training and team development.

Skills

Excellent communication skills

Business writing skills

Computer literacy

Lending principles

Sales skills

Credit Union products

Banking regulations

Adaptability

Time management

Education

High school diploma or equivalent

Some college

Job description

United Federal Credit Union is seeking a Member Service Advisor to strengthen member relationships through responsive service requests and loan inquiries. You will evaluate credit information, process loan applications, and make lending decisions per guidelines, while promoting credit union products.

Strong communication and sales skills are essential for success. Ideal candidates have at least two years in a related field, NMLS registration upon hire, and a commitment to service excellence in a