Member Services & Lending Advisor

United Federal Credit Union; Minden (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

United Federal Credit Union is seeking a Member Service Advisor to reinforce member relationships through efficient handling of service requests and proactive sales of loans and deposits. The role emphasizes meeting sales goals while adhering to lending guidelines and delivering high-quality service.

The MSA will act as the product information leader, resolve member inquiries, document activities, and participate in training to adapt to new processes. Teller duties may be required as needed.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of two years' experience in a related sales field with proven results.
• NMLS registration required upon hire.

Responsibilities

• Sell and deliver Credit Union products and services, including loans, deposits, investments, and electronic services.
• Serve as primary product information source, handle inquiries, resolve issues, and maintain accounts.
• Document accurately and timely; participate in training and team development.
• Perform teller functions as needed to support branch operations.

Skills

Communication

Sales skills

Customer service

Lending principles

Problem solving

Time management

Phone sales

Education

High school diploma

Some college

Tools

Credit Union software

Job description

United Federal Credit Union is seeking a Member Service Advisor to reinforce member relationships through efficient handling of service requests and proactive sales of loans and deposits. The role emphasizes meeting sales goals while adhering to lending guidelines and delivering high-quality service.

The MSA will act as the product information leader, resolve member inquiries, document activities, and participate in training to adapt to new processes. Teller duties may be required as needed.