Member Services & Lending Specialist

United Federal Credit Union; Buchanan Township (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

United Federal Credit Union seeks a Member Service Advisor to strengthen member relationships by efficiently handling service requests and promoting loan and deposit products. You will identify members' needs and offer suitable solutions while following lending guidelines.

As the main point of contact, you’ll maintain product knowledge, document accurately, and participate in training. Occasional teller duties and local branch travel may be required.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• NMLS registration required upon hire.

Responsibilities

• Sell and deliver loan, deposit, investment, and other credit union products and services.
• Be the primary information source for members and staff inquiries and resolve issues.
• Maintain accurate documentation and records in a timely manner.
• Participate in training and team development to adapt to new processes and systems.
• Perform teller functions as needed.

Skills

Excellent communication

Customer service

Sales experience

Problem solving

Time management

Education

High school diploma or equivalent

Some college preferred

NMLS registration

Job description

United Federal Credit Union seeks a Member Service Advisor to strengthen member relationships by efficiently handling service requests and promoting loan and deposit products. You will identify members' needs and offer suitable solutions while following lending guidelines.

As the main point of contact, you’ll maintain product knowledge, document accurately, and participate in training. Occasional teller duties and local branch travel may be required.