Hybrid Call Center Member Solutions Advocate

Rfcu; Rockland (MA); Hybrid; USD 28,000 - 30,000; Part time

Benefits offered by this job

Great Place to Work

Competitive pay

Benefits package (health/dental/vision

401(k) with employer match

Hybrid work from home (min 3 days in‑f

Paid time off and holidays

Tuition reimbursement

Job summary

Arise Financial in Rockland, MA, seeks a Part-time Member Solutions Advocate I (Call Center) to be a friendly, service-focused contact for members, handling inbound calls and guiding them through financial products and services. This 20-hour-per-week role emphasizes accuracy, confidentiality, and a high‑quality member experience.

You’ll work with a collaborative team in a hybrid setting, receiving structured training and opportunities for growth.

Qualifications

• Strong written and verbal communication skills.
• Strong customer service skills and a genuine commitment to helping others.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong attention to detail and accuracy when processing transactions.
• Ability to work collaboratively as part of a team while resolving member needs.
• Comfortable using technology, systems, and digital tools to assist members.
• Ability to identify member needs and confidently recommend appropriate products and services.
• Commitment to delivering a high-quality experience to members.

Responsibilities

• Answer inbound member calls within established service levels with professional, efficient, personalized service.
• Develop understanding of products, services, policies, and procedures to assist members.
• Process routine transactions and account maintenance accurately.
• Document and track member interactions in accordance with procedures.
• Identify opportunities to recommend additional products and services.
• Collaborate with branches and internal teams to resolve member needs and provide a seamless experience.
• Maintain confidentiality and protect member information.
• Support department service standards and team-oriented environment.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

Arise Financial in Rockland, MA, seeks a Part-time Member Solutions Advocate I (Call Center) to be a friendly, service-focused contact for members, handling inbound calls and guiding them through financial products and services. This 20-hour-per-week role emphasizes accuracy, confidentiality, and a high‑quality member experience.

You’ll work with a collaborative team in a hybrid setting, receiving structured training and opportunities for growth.