Member Support Advocate, Hybrid Call Center

Customer Service; Chicago (IL); Hybrid; USD 25,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

Union position

Job summary

HCSC is seeking a call center professional to handle member and physician inquiries via phone and written channels. The role requires 90% phone time, with 6–8 weeks of on-site training and remote opportunities afterward.

Starting pay is $18.50 per hour, non-negotiable, with compensation listed as $18.00–$31.11 per hour. This is a union position offering hybrid work arrangements and opportunities for growth within a purpose-driven company.

Qualifications

• High school diploma or GED.
• 6 months customer service or office experience.
• Data entry or typing experience.
• Strong interpersonal, verbal and written communication.
• Analytical and organizational skills with independent decision making.
• Ability to spend ~90% of time on the phone per business needs.

Responsibilities

• Respond to telephone and written inquiries from members and physicians.
• Conduct research and provide prompt, accurate, and objective responses.
• Work in a call center, approximately 90% of time on the phone, with appropriate breaks.

Skills

Interpersonal communication

Verbal communication

Written communication

Analytical thinking

Organizational skills

Data entry

Education

High school diploma or GED

Job description

HCSC is seeking a call center professional to handle member and physician inquiries via phone and written channels. The role requires 90% phone time, with 6–8 weeks of on-site training and remote opportunities afterward.

Starting pay is $18.50 per hour, non-negotiable, with compensation listed as $18.00–$31.11 per hour. This is a union position offering hybrid work arrangements and opportunities for growth within a purpose-driven company.