Customer Advocate II

Market Operations; Birmingham (AL); On-site; USD 24,000 - 39,000; Full time

Job summary

HCSC in Birmingham, AL is seeking a call center professional to assist members and physicians by promptly answering telephone and written inquiries. The role emphasizes research and resolving questions with accuracy and objectivity.

Approx. 90% of the scheduled time is spent on the phone, with opportunities to develop through structured development plans and support from leadership. The position offers a stable, purpose-driven environment with equal opportunity employment.

Qualifications

• High school diploma or GED.
• 1 year customer service experience in health care or health insurance.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Work on the phone all day in a call center to assist members and physicians by responding to inquiries.
• Conduct research and resolve questions promptly, accurately, and objectively.
• Spend approximately 90% of the scheduled time on the phone according to business need.

Skills

Customer service

Data entry

Typing

Communication

Analytical thinking

Phone skills

Education

High school diploma

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 1 year customer service experience in a health care or health insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 1 ½ years customer service experience.
• 6 months data entry experience in an office environment.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Referral preference given to applicants able to take and meet testing criteria.

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards