Customer Advocate I

Customer Service; Chicago (IL); Hybrid; USD 25,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

Union position

Job summary

HCSC is seeking a call center professional to handle member and physician inquiries via phone and written channels. The role requires 90% phone time, with 6–8 weeks of on-site training and remote opportunities afterward.

Starting pay is $18.50 per hour, non-negotiable, with compensation listed as $18.00–$31.11 per hour. This is a union position offering hybrid work arrangements and opportunities for growth within a purpose-driven company.

Qualifications

• High school diploma or GED.
• 6 months customer service or office experience.
• Data entry or typing experience.
• Strong interpersonal, verbal and written communication.
• Analytical and organizational skills with independent decision making.
• Ability to spend ~90% of time on the phone per business needs.

Responsibilities

• Respond to telephone and written inquiries from members and physicians.
• Conduct research and provide prompt, accurate, and objective responses.
• Work in a call center, approximately 90% of time on the phone, with appropriate breaks.

Skills

Interpersonal communication

Verbal communication

Written communication

Analytical thinking

Organizational skills

Data entry

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

• THE STARTING PAYRATE FOR THIS ROLE IS $18.50/HR NON-NEGOTIABLE.
• THE START DATE IS OCTOBER 26TH.
• THIS IS A HYBRID POSITION THAT REQUIRES 6-8 WEEKS OF FULL ON-SITE TRAINING WITH REMOTE OPPORTUNITIES AFTERWARDS.
• THIS IS A UNION POSITION.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Compensation: $18.00 - $31.11

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards