Remote Member Support Advocate

Health Care Service Corp.; Nashville (TN); Hybrid; USD 50,889,000 - 81,349,000; Full time

Job summary

Health Care Service Corporation in Nashville, TN is seeking a call center agent to assist members and physicians by phone and written inquiries with prompt, accurate and objective responses.

Starting pay is $17.75 per hour with 4–6 weeks of on-site training, after which the role will transition to work-from-home. The position emphasizes clear communication, data entry accuracy, and the ability to manage multiple tasks effectively.

Qualifications

• High school diploma or GED required.
• 6 months customer service or 6 months office experience.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills; independent decision making.

Responsibilities

• Work on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
• Duties include conducting research; approximately 85% of the scheduled time on the phone.

Job description

Health Care Service Corporation in Nashville, TN is seeking a call center agent to assist members and physicians by phone and written inquiries with prompt, accurate and objective responses.

Starting pay is $17.75 per hour with 4–6 weeks of on-site training, after which the role will transition to work-from-home. The position emphasizes clear communication, data entry accuracy, and the ability to manage multiple tasks effectively.