Customer Advocate I

Health Care Service Corporation; Houston (TX); On-site; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation (HCSC) invites you to join a purpose-driven call center team in Houston, assisting members and physicians by phone and email with prompt, accurate responses.

Under supervision, you will spend most of your time on the phone, conduct research to resolve inquiries, and rely on strong interpersonal, written, and data-entry skills.

Qualifications

• High school diploma or GED required.
• 6 months customer service or 6 months office experience.
• Data entry/typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills with independent decision making.
• Ability to spend approximately 90% of the scheduled time on the phone and sit for long periods.

Responsibilities

• Handle phone and written inquiries from members and physicians.
• Research needs and respond promptly and accurately.
• Maintain professional communication and data entry while assisting callers.
• Onsite training in Houston, TX with potential for work-from-home after training.

Skills

Customer service

Communication

Analytical thinking

Organization

Data entry

Phone etiquette

Education

High school diploma / GED

Tools

Typing

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This role requires onsite training in our Houston, TX office. The option to work-from-home full time will be available upon successful completion of all training requirements.

Sponsorship is not available

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.