Member Support Advocate — Onsite to Remote (Hybrid)

Health Care Service Corporation; Helena (MT); Hybrid; USD 23,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Helena, MT is hiring for a call center associate to assist members and physicians by responding to telephone and written inquiries promptly and accurately.

The role starts on-site in Helena, MT and, after seven weeks of training, will transition to a work-from-home setup with periodic in-office training as required. The schedule is Monday–Friday, 8:30 am–5:00 pm MST, with no sponsorship available.

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Respond to telephone and written inquiries promptly and accurately.
• Conduct research as needed.
• Spend approximately 85% of the scheduled time on the phone according to business needs.

Skills

Customer service

Data entry

Communication

Analytical thinking

Time management

Education

High school diploma or GED

Job description

Health Care Service Corporation in Helena, MT is hiring for a call center associate to assist members and physicians by responding to telephone and written inquiries promptly and accurately.

The role starts on-site in Helena, MT and, after seven weeks of training, will transition to a work-from-home setup with periodic in-office training as required. The schedule is Monday–Friday, 8:30 am–5:00 pm MST, with no sponsorship available.