Remote Customer Advocate I: Call Center Support

Health Care Service Corporation; Nashville (TN); Hybrid; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Nashville is seeking a call center specialist to assist members and physicians by responding to telephone and written inquiries with prompt, accurate, and objective information. The role involves research and spending about 85% of the time on the phone.

The start date is November 2, 2026, and the starting pay rate is 17.75 per hour, non-negotiable. The position includes 4–6 weeks of on-site training, after which you may work from home.

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Respond to telephone and written inquiries from members and physicians.
• Conduct research to provide accurate, objective information.
• Spend approximately 85% of the scheduled time on the phone; handle high call volume with professionalism.

Skills

Customer service

Data entry

Communication

Typing

Education

High School Diploma or GED

Job description

Health Care Service Corporation in Nashville is seeking a call center specialist to assist members and physicians by responding to telephone and written inquiries with prompt, accurate, and objective information. The role involves research and spending about 85% of the time on the phone.

The start date is November 2, 2026, and the starting pay rate is 17.75 per hour, non-negotiable. The position includes 4–6 weeks of on-site training, after which you may work from home.