Customer Advocate I

Health Care Service Corporation; Nashville (TN); Hybrid; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Nashville is seeking a call center specialist to assist members and physicians by responding to telephone and written inquiries with prompt, accurate, and objective information. The role involves research and spending about 85% of the time on the phone.

The start date is November 2, 2026, and the starting pay rate is 17.75 per hour, non-negotiable. The position includes 4–6 weeks of on-site training, after which you may work from home.

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Respond to telephone and written inquiries from members and physicians.
• Conduct research to provide accurate, objective information.
• Spend approximately 85% of the scheduled time on the phone; handle high call volume with professionalism.

Skills

Customer service

Data entry

Communication

Typing

Education

High School Diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

THE START DATE FOR THIS POSITION IS 11/02/2026.

THE STARTING PAY RATE IS $17.75 NON-NEGOTIABLE.

THIS ROLE REQUIRES 4-6 WEEKS OF ON-SITE TRAINING AND WILL BE WORK FROM HOME AFTERWARDS.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards