Member Success Specialist – Gym (Growth & Perks)

Planet Fitness; Midland (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver an exceptional, judgment-free experience for every member in a clean, welcoming gym. You will greet guests, assist with tours and member enrollment, and highlight Black Card amenities while keeping a positive, high-energy atmosphere.

This role requires at least 18 years old, a High School diploma or GED, the ability to lift up to 50 lbs, and availability on weekends and holidays as schedules vary.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED.
• Ability to lift up to 50 lbs.
• Willingness to work weekends and holidays.
• Strong communication and customer service mindset.

Responsibilities

• Provide members with an exceptional, judgment-free experience and welcoming atmosphere.
• Assist with tours, member enrollment, and explaining Black Card benefits.
• Maintain a clean, inviting club environment.
• Greet members at the welcome desk and assist with sign-ins and departures.
• Engage with members to encourage fitness goals and report facility needs.

Skills

Customer service

Interpersonal skills

Positive attitude

Team player

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to deliver an exceptional, judgment-free experience for every member in a clean, welcoming gym. You will greet guests, assist with tours and member enrollment, and highlight Black Card amenities while keeping a positive, high-energy atmosphere.

This role requires at least 18 years old, a High School diploma or GED, the ability to lift up to 50 lbs, and availability on weekends and holidays as schedules vary.