Member Success & Growth Strategist

Biocom; San Francisco (CA); On-site; USD 130,000 - 150,000; Full time

Job summary

Biocom seeks a proactive Member Success Manager to nurture and grow strategic Member relationships, ensuring maximum value from Biocom’s benefits portfolio. You will own the member journey, drive utilization, and identify expansion opportunities while partnering with internal teams to deliver tailored success plans.

The role emphasizes proactive engagement, data-driven decision making, and cross-functional collaboration to reduce churn, increase revenue, and extend member lifetime value.

Qualifications

• Bachelor’s degree in business, marketing or similar; Life Sciences preferred.
• 5–7 years in business development or customer success; Life Science industry preferred.
• Proven track record in managing customer relationships, cross-selling, and retention.
• Experience selling to Life Science stakeholders, preferably in the Bay Area.
• Strong data analysis, communication, and organizational skills.

Responsibilities

• Focus on member success by understanding needs, goals, and pain points to tailor benefits solutions and drive utilization.
• Develop trusted relationships with key decision-makers and stakeholders to become a trusted advisor.
• Represent Biocom at networking events and drive member engagement.
• Oversee the Member lifecycle including onboarding, renewals, and upsell opportunities.
• Collaborate with internal teams to create customized success plans aligned with member objectives.
• Partner with Members and Group Purchasing suppliers to identify opportunities to increase savings and Biocom revenue.
• Analyze member data to monitor usage, identify churn risks, and guide engagement strategies.
• Proactively engage customers to improve satisfaction and product utilization.
• Promote member success stories and case studies to strengthen Biocom’s reputation.

Skills

Communication

Relationship Building

Networking

Account Management

Data Analysis

Problem-Solving

Organizational Skills

Empathy

Technical Proficiency

Collaboration

Education

Bachelor's degree in business/marketing

Life Sciences background preferred

Master's degree in business/Life Sciences a plus

Tools

MS Office Suite

Salesforce

Job description

Biocom seeks a proactive Member Success Manager to nurture and grow strategic Member relationships, ensuring maximum value from Biocom’s benefits portfolio. You will own the member journey, drive utilization, and identify expansion opportunities while partnering with internal teams to deliver tailored success plans.

The role emphasizes proactive engagement, data-driven decision making, and cross-functional collaboration to reduce churn, increase revenue, and extend member lifetime value.