Customer Success Manager — B2B Growth & Strategy

impact.com

United States

On-site

USD 70,000 - 100,000

Full time

6 days ago

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Benefits offered by this job

Flexible Working

Health and Wellness

RSUs

Investing in Your Growth

Parental Support

Job summary

impact.com is seeking a Customer Success Manager to become a key product expert, building stronger marketing campaigns through our platform. You will guide B2B customers, coordinate cross-functional initiatives, and ensure successful outcomes across the customer journey.

The role emphasizes platform training, contract and reporting insights, proactive communication, and problem-solving with a collaborative team.

Qualifications

2–3 years customer service experience, preferably B2B.
Bachelor's Degree (Business, Marketing or related field a plus).
Consistent track record of stellar customer support.
Solid understanding of the digital marketing ecosystem.
Detail-oriented with strong prioritization.
Be a critical thinker and an inventive problem-solver.
Professional interpersonal skills.
Enthusiastic teammate with conflict resolution ability.
Excellent time management skills.

Responsibilities

Run platform training and consult on contracts, finance, ad tracking, and reporting.
Coordinate strategic initiatives with direction from manager.
Coordinate client communications and document in SFDC.
Distill client feedback and manage documentation (JIRA, SFDC).
Follow processes for ticket creation and project tracking (JIRA, SFDC).
Coordinate renewal and expansion opportunities.