Member Experience & Sales Advisor

Serenity Healthcare; Denver (CO); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) plan

Paid time off

Paid holidays

Growth opportunities

Descripción de la vacante

Serenity Healthcare seeks a Member Sales Associate to guide clients through options in a high-touch, on-site environment. You’ll build trust quickly, hit individual and team KPIs, and move customers forward with consultative, pressure-free conversations.

You bring 2+ years of customer-facing experience, a track record of meeting goals, and strong listening skills. Growth opportunities exist as Serenity expands its client-facing team.

Formación

• 2+ years of full-time customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
• Track record of hitting goals or performance targets, and the self-motivation to keep raising the bar.
• You build trust quickly and people feel comfortable with you almost immediately.
• You handle rejection well you don't take it personally, you learn from it and stay focused on the outcome.
• Strong active listening skills you catch what people mean, not just what they say.
• Able to manage a high volume of interactions without letting quality slip.
• Some leadership experience or the desire to grow into one team leads and shift supervisors are encouraged to apply.

Responsabilidades

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
• Listen carefully, ask the right questions, and document client information accurately and thoroughly
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
• Coordinate handoffs between internal teams to ensure the client experience stays seamless
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

Conocimientos

Customer service

Active listening

Objection handling

Goal orientation

High-volume interactions

Leadership potential

Descripción del empleo

Serenity Healthcare seeks a Member Sales Associate to guide clients through options in a high-touch, on-site environment. You’ll build trust quickly, hit individual and team KPIs, and move customers forward with consultative, pressure-free conversations.

You bring 2+ years of customer-facing experience, a track record of meeting goals, and strong listening skills. Growth opportunities exist as Serenity expands its client-facing team.