Member Solutions Specialist – Delinquency & Collections

Credit Union of Denver; Lakewood (CO); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

HSA options

Dental plans

Vision insurance

Flexible Spending Accounts

Employee Wellness Programs

Job summary

Credit Union of Denver in Lakewood, CO seeks a Member Solutions Specialist to help members resolve financial challenges through clear, respectful conversations and practical solutions. You will manage delinquent accounts, develop payment plans, and guide members toward available options while protecting the loan portfolio.

Daily duties include calls, emails, and in-person visits, account research, skip tracing, and maintaining accurate records per procedures and regulations.

Qualifications

• Strong communication skills for sensitive financial conversations.
• Ability to navigate delinquency and collections processes.
• Knowledge of, or ability to learn, collection regulations and skip tracing.
• Ability to maintain confidentiality and professional demeanor.
• Experience in financial services or collections preferred.

Responsibilities

• Work with members by phone, email and in person to resolve delinquent accounts.
• Manage delinquent accounts through follow-up, research, skip tracing and payment processing.
• Maintain accurate records and complete notices in line with procedures and regulations.
• Guide members to available options while protecting the loan portfolio.

Skills

Communication skills

Tact in conversations

Confidentiality

Attention to detail

Knowledge of collections

Education

High school diploma or equivalent

Job description

Credit Union of Denver in Lakewood, CO seeks a Member Solutions Specialist to help members resolve financial challenges through clear, respectful conversations and practical solutions. You will manage delinquent accounts, develop payment plans, and guide members toward available options while protecting the loan portfolio.

Daily duties include calls, emails, and in-person visits, account research, skip tracing, and maintaining accurate records per procedures and regulations.