Member Solutions Specialist

Credit Union of Denver; Lakewood (CO); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

HSA options

Dental plans

Vision insurance

Flexible Spending Accounts

Employee Wellness Programs

Job summary

Credit Union of Denver in Lakewood, CO seeks a Member Solutions Specialist to help members resolve financial challenges through clear, respectful conversations and practical solutions. You will manage delinquent accounts, develop payment plans, and guide members toward available options while protecting the loan portfolio.

Daily duties include calls, emails, and in-person visits, account research, skip tracing, and maintaining accurate records per procedures and regulations.

Qualifications

• Strong communication skills for sensitive financial conversations.
• Ability to navigate delinquency and collections processes.
• Knowledge of, or ability to learn, collection regulations and skip tracing.
• Ability to maintain confidentiality and professional demeanor.
• Experience in financial services or collections preferred.

Responsibilities

• Work with members by phone, email and in person to resolve delinquent accounts.
• Manage delinquent accounts through follow-up, research, skip tracing and payment processing.
• Maintain accurate records and complete notices in line with procedures and regulations.
• Guide members to available options while protecting the loan portfolio.

Skills

Communication skills

Tact in conversations

Confidentiality

Attention to detail

Knowledge of collections

Education

High school diploma or equivalent

Job description

Ready to use your communication and problem-solving skills to make a meaningful impact?

Reporting to the Member Solutions Manager, the Member Solutions Specialist helps our members work through financial challenges with clarity, respect, and practical solutions. This position will manage delinquent accounts, develop payment arrangements, and guide members through available options while helping protect the Credit Union's loan portfolio.

Position Responsibilities:

Member Solutions & Delinquency Resolution:

Work directly with members by phone, email, and in person to understand financial challenges, establish payment arrangements, explore available solutions, and take appropriate steps to resolve delinquent accounts

Account Management & Collections:

Manage delinquent accounts through ongoing follow-up, account research, skip tracing, payment processing, and recommending further action when necessary.

Documentation, Compliance & Member Service:

Maintain accurate account records, complete required notices and documentation, respond to member inquiries, and ensure collection activities follow applicable requirements and Credit Union procedures.

What We're Looking For:

• High school diploma or equivalent
• 1–3 years of collections, financial services, or related experience preferred
• Strong communication skills with the tact to navigate sensitive financial conversations
• Good judgment, attention to detail, and ability to maintain confidentiality
• Knowledge of collection practices, regulations, and skip tracing preferred

Position Details:

• Non-Exempt position
• Monday-Friday, 8 AM-5 PM, Rotating Saturdays, 8:30 AM -12:30 PM
• Scheduled to work 40 hours per week, Overtime may be required based on business needs and in accordance with company policy.

Pay Range:

$24.03-$27.76 / per hour

About Credit Union of Denver:

Since 1931, Credit Union of Denver has proudly served our members and communities with personalized financial service, trusted guidance, and a people-first approach. Today, our team of over 160 employees continue that legacy by helping members navigate their financial journeys and work toward greater financial well-being.

Our Mission "To be a trusted partner for our members in reaching their financial goals by providing superior value, products and service", is at the heart of what we do. Together with our commitment to Doing Life With You, reflects our commitment to putting people first, building lasting relationships, and making a meaningful difference for the members and the communities we serve.

Why Credit Union of Denver?

At Credit Union of Denver, Doing Life With You isn’t just about how we serve our members. It's also about how we support the people who make that service possible. We're committed to creating an environment where employees can do meaningful work, keep growing, and build rewarding careers while making a difference for our members and community.

Here, you’ll find opportunities to grow through programs like Career Pathways and professional development resources, along with a collaborative culture centered on learning, service, and community involvement.

The Benefits of Being Part of CUD:

Feel Your Best

• Medical insurance, including a $0 cost plan option
• HRA & HSA options
• Two dental plans, including orthodontic coverage
• Vision insurance
• Flexible Spending Accounts
• Employee Assistance & Wellness Programs

Build Your Financial Future

• 401(k) with early enrollment eligibility & generous employer match
• Quarterly Profit Sharing Program, giving eligible employees the opportunity to share in CUD's financial success
• Service Awards that recognize your dedication and celebrate career milestones
• Bonus opportunities for eligible employees
• Employee Loan Rate Benefit program, offering eligible employees loans at the Applicable Federal Rate (AFR)
• Employer-paid Life, AD&D, Short- & Long-Term Disability Insurance
• Supplemental insurance through Unum
• Early access to earned wages

Make Time for What Matters

• 11 paid holidays
• Vacation & sick pay
• Vacation Cash Out Program, giving eligible employees the opportunity to cash out future vacation accruals twice per year
• Bereavement & jury duty leave
• Paid Volunteer Time Off to give back to your community
• No nights & limited weekend hours
• Ample free parking

Invest in Your Growth + Enjoy the Extras

• Educational & Certification Assistance to help you build your skills and pursue your professional goals
• LifeMart discounts on travel, hotels, childcare, groceries & more

This position will remain open until filled. The posting will be removed once the position has been filled.