Collections Consultant — Member Solutions Pro

Scott Credit Union; Collinsville (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

11 paid holidays and competitive PTO

401(k) with employer match

Medical, dental, vision, and life insurance

Short-Term Disability, including maternity leave

Tuition reimbursement program

"Dress for your day" policy

Career advancement opportunities

Supportive, team-oriented culture

Job summary

A community-focused credit union in Collinsville, IL is seeking a Collections Consultant to help support members by resolving outstanding debts and ensuring compliance with credit union policies. The role requires strong communication skills and problem-solving abilities in a team-oriented environment. Candidates should have a High School Diploma and 1-3 years of experience in a related position. This full-time role is fully on-site, offering competitive benefits and career advancement opportunities.

Qualifications

• 1-3 years experience in Collections, Call Center, or Customer Service.
• Strong understanding of collections processing within the financial industry.

Responsibilities

• Manage delinquent accounts to ensure timely payments.
• Develop customized repayment solutions for members.
• Maintain accurate records of collection efforts.
• Conduct skip-tracing investigations for lost contacts.
• Collaborate with departments to resolve member issues.
• Ensure compliance with regulations and credit union policies.

Skills

Communication skills

Problem-solving abilities

Empathetic approach

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Products

Job description

A community-focused credit union in Collinsville, IL is seeking a Collections Consultant to help support members by resolving outstanding debts and ensuring compliance with credit union policies. The role requires strong communication skills and problem-solving abilities in a team-oriented environment. Candidates should have a High School Diploma and 1-3 years of experience in a related position. This full-time role is fully on-site, offering competitive benefits and career advancement opportunities.