Member Solutions Specialist

WESTconsin Credit Union; Menomonie (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Annual Healthy Living Fund Contrib

Student Loan Repayment Program

Competitive Salary

Impressive 401(k) Contribution and 401

Paid Time Off Accrual

11 Paid Holidays

Job summary

WESTconsin Credit Union is seeking a Collections Specialist to support member accounts and resolve delinquent balances. You will monitor accounts, apply payments, negotiate payment arrangements, and coordinate with attorneys as needed.

You’ll gather member financial histories, assess credit data, and discuss options such as deferral, loan modification, or forbearance. The role emphasizes member service in a collaborative, community-focused culture with competitive pay and benefits.

Qualifications

• Associate's degree or equivalent years of experience required.
• 2 years of related work experience required.
• Prior experience in the financial/collections field preferred.
• Ability to multitask & prioritize work tasks while providing exceptional member service.

Responsibilities

• Contacts and follows-up with members and arranges appropriate action for resolution of accounts not in good standing; including, negative shares, delinquent loans, or suspected fraud
• Gathers and assesses relevant information about the member(s), business, or personal business’s financial and credit history
• Discusses options with members such as deferral, loan modifications, and forbearance.
• Recommends credit counseling as necessary
• Communicates effectively with members, employees and external contacts

Skills

Multitasking

Customer service

Education

Associate's degree or equivalent years of experience

2 years of related work experience

Prior experience in financial/collections

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing

• Contacts and follows-up with members and arranges appropriate action for resolution of accounts not in good standing; including, negative shares, delinquent loans, or suspected fraud
• Monitors accounts, applies payments, negotiates pay arrangements, and makes recommendations for loan rewrites, including charged off accounts
• Gathers and assesses relevant information about the member(s), business, or personal business’s financial and credit history
• Recommends credit counseling as necessary
• Discusses options with members such as deferral, loan modifications, and forbearance.
• Analyzes account applications, documents, lien perfections, forced place insurance, and credit card reports in preparation of legal action
• Coordinates transfer of information to law firms as communicated by our attorneys.
• Communicates effectively (both verbal and written) with members, employees and external contacts
• Acts as credit union representative in Court proceedings. Negotiates mediation agreements as needed.
• Recommends and prepares loans for monthly charge offs

What You’ll Need To Be Successful

• Associate's degree or equivalent years of experience required
• 2 years of related work experience required
• Prior experience in the financial/and or collections field preferred
• Ability to multitask & prioritize work tasks while providing exceptional member service

Why Choose WESTconsin

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Salary
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Visit WESTconsin Careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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