Member Solutions Supervisor

WESTconsin Credit Union; Menomonie (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Annual Healthy Living Fund Contribuion

Student Loan Repayment Program

Impressive 401(k) Contribution and #

Job summary

WESTconsin Credit Union in Menomonie, WI is hiring on-site for a Full-Time Staff Development & Collections role within our Member Solutions team. You will assist in personnel development, coach performance, and screen potential hires while supporting day-to-day collection operations.

Ideal candidates have 3–5 years of related experience and 2–3 years in leadership, with a bachelor's degree or equivalent. We offer excellent benefits and a collaborative, community-focused culture where growth is

Qualifications

• Bachelor's degree or equivalent years of experience.
• 3-5 years of related work experience.
• 2-3 years of leadership experience strongly preferred.
• Willingness to work extended hours and be on-call.

Responsibilities

• Assist in personnel development plans and maintain policies.
• Prepare and process recommendations for goal setting and evaluations.
• Screen potential hires.
• Conduct staff training for new and existing employees.
• Handle escalated member situations and resolve concerns.
• Assist in day-to-day collection operations and auditing.
• Review collection accounts and recommend actions.
• Develop strategies for workplace efficiency and goal achievement.
• Coordinate inter-department online collection system issues.
• May represent the credit union in small claims court.
• Monitor outside vendors for policy compliance.

Skills

Leadership

Staff development

Policy compliance

Coaching

Education

Bachelor's Degree or equivalent years of experience

Job description

Locations

Menomonie East
3333 Schneider Ave SE
PO Box 160
Menomonie, WI 54751, USA

Menomonie East
3333 Schneider Ave SE
PO Box 160
Menomonie, WI 54751, USA

• On-site
• Member Solutions
• Full-Time
• Requisition #: MEMBE001282

Description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture-then you're in the right place! We're more than just a credit union; we strive to make a real difference. Ready to make an impact? Let's grow together!

What You'll Be Doing:

• Assist in personnel development plans and maintain personnel policies to assure compliance with credit union policy
• Prepare and process recommendations for employee goal setting, performance evaluations, and one on one coaching
• Support with screening of new potential hires
• Conduct staff training for new and existing employees. May function as a subject matter expert to support Training department
• Handle escalated member situations and resolve concerns in a timely manner. May perform as an interim manager in the absence of direct manager
• Assist manager in day-to-day collection operations to include auditing of collection accounts for compliance with credit union policies and procedures
• Review and analyze collection accounts and recommend corrective action to management
• Develop strategies for better workplace efficiency and goal achievement
• May contact and follow-up with members and arrange appropriate action for resolution of accounts not in good standing; including, but not limited to, negative shares, delinquent loans, or suspected fraud
• Coordinate and monitor workflows ensuring all accounts are worked regularly and properly. Analyze inventory of delinquent loans and assign work accordingly
• Handles advanced and non-routine loan default situations
• May represent credit union in small claims judicial system
• Analyze collection related bills and authorize payment
• Assist with monitoring of outside vendors for compliance with credit union policies and standards
• Maintain and recommend appropriate changes to current collection policies and procedures
• Function as point of contact for inter-departmental on-line collection system and related issues

WhatYou'll Need to Be Successful:

• Bachelor's Degree or equivalent years of experience required
• 3-5 years of related work experience required
• 2-3 years of leadership experience strongly preferred
• Willingness to work extended hours and be on-call for other duties, as needed

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. laws.For further information, please review the Know Your Rights notice from the Department of Labor.