Quality Control Specialist

WESTconsin Credit Union; Menomonie (WI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Student Loan Repayment

Healthy Living Fund

Job summary

WESTconsin Credit Union in Wisconsin seeks a Mortgage Operations reviewer to help ensure loan quality and regulatory compliance. This role performs prefunding reviews, post-closing reviews, and servicing reviews to identify defects and drive remediation, while informing leadership of issues.

You will work in a hybrid environment, collaborating with mortgage staff, staying current with TRID, HMDA, ECOA, ATR/QM, RESPA, MLA, and other investor guidelines, and maintaining confidentiality of records.

Qualifications

• Associate’s degree from a two-year college or equivalent combination of education.
• 3 years of relevant mortgage operations experience preferred.
• Must reside in WI/MN.

Responsibilities

• Performs prefunding reviews to identify defects before closing.
• Performs post-closing reviews to evaluate loan production quality.
• Performs servicing reviews to ensure compliance with regulations and investor guidelines.
• Informs Mortgage leaders of defects and assist with remediation.
• Performs regulatory reviews for TRID, HMDA, ECOA, ATR/QM, RESPA, etc.
• Stays current with investor guidelines, regulations, and fraud alerts.
• Investigates discrepancies in mortgage department.
• Assists with evaluating appraisal/valuation/AVM quality.
• Identifies systemic errors in mortgage and core systems.
• Resolves loan deficiencies with mortgage staff.
• Conducts quality assurance testing for processing.
• Performs regulatory reviews to assess MLA and Servicemembers’ rights.
• Maintains confidentiality of credit union records.

Skills

Mortgage operations experience

Regulatory knowledge

Attention to detail

Education

Associate’s degree

Two years of college experience

Job description

• Hybrid
• Mortgate Operations
• Full-Time
• Requisition #: QUALI001318

Description

AtWESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

• Performs prefunding reviews for approved loans, to identify and address defects prior to closing
• Performs post-closing reviews for closed loans, to evaluate and monitor the quality of the loan production process
• Performs servicing reviews, to ensure that mortgages are serviced in accordance with regulations and investor guidelines
• Informs Mortgage leaders of loan defects or process deficiencies, and assist with resolution and remediation of errors
• Performs regulatory reviews, to assess compliance with TRID, HMDA, ECOA, ATR/QM, RESPA, etc.
• Stays current with changing investor and industry guidelines, regulations, legal interpretations, and fraud alerts
• Independently investigates discrepancies and inconsistencies in any area of the mortgage department
• Assists with evaluating appraisal, valuation, and/or AVM quality
• Understands the general abilities and limitations of the mortgage and core systems, so that systemic errors can be identified
• Works with mortgage department staff to resolve loan deficiencies in a timely and courteous manner
• Conducts quality assurance testing related to consumer operational and servicing processing, to identify opportunities to enhance performance.
• Performs regulatory reviews to assess compliance with MLA and Servicemembers’.
• Maintains a high level of confidentiality in the review of credit union records and report

What You'll Need to Be Successful:

• Associate’s degree from a two-year college or combination of two years of college experience
• 3 years of relevant experience preferred or equivalent combination of education and experience
• Must reside in WI/MN

Why ChooseWESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.