Member Solutions Agent — Part-Time Contact Center

GWCU Corporate Branch; Washington (UT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid time-off

Tuition reimbursement

Retirement plan

Annual bonus + incentives

Job summary

Goldenwest Credit Union in Utah is seeking part-time Contact Center Agents to handle member inquiries about loans, payments, transfers, and new accounts. You will contribute to a robust benefits package and a supportive team environment.

Benefiting from a base wage with annual bonus and incentive opportunities, the role emphasizes accurate communication, trust-building with members, and professionalism in daily tasks.

Qualifications

• High school diploma required.
• Retail or consumer lending experience is preferred.

Responsibilities

• Resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
• Assist members over the phone with their account needs.
• Process transactions.
• Pair corresponding credit union products and services with members’ financial needs.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Skills

Critical thinking

Verbal & written communication

Customer service

Attention to detail

Education

High school diploma

Job description

Goldenwest Credit Union in Utah is seeking part-time Contact Center Agents to handle member inquiries about loans, payments, transfers, and new accounts. You will contribute to a robust benefits package and a supportive team environment.

Benefiting from a base wage with annual bonus and incentive opportunities, the role emphasizes accurate communication, trust-building with members, and professionalism in daily tasks.