Member Services Call Center Specialist

Goldenwest Credit Union; Logan (UT); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time-off

Tuition reimbursement

Retirement plan

Job summary

Goldenwest Credit Union in Logan, UT is seeking a dedicated Contact Center Agent to handle inbound calls about loans, payments, transfers, certificates and new accounts. This full-time role requires assisting members by phone, processing transactions, and recommending credit union products to meet financial needs.

Expect a Monday–Friday schedule with rotating Saturdays. The role emphasizes building long-term member relationships, accuracy, and adherence to regulations.

Qualifications

• High school diploma required.
• Prior retail or consumer lending experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Resolve inbound member calls regarding loans, payments, transfers, investment certificates and new accounts.
• Assist members over the phone with account needs and questions.
• Process transactions accurately and efficiently.
• Match credit union products and services to members' financial needs.
• Comply with all applicable regulations and participate in ongoing education.

Skills

Critical thinking

Communication

Trust and integrity

Professionalism

Education

High school diploma

Job description

Goldenwest Credit Union in Logan, UT is seeking a dedicated Contact Center Agent to handle inbound calls about loans, payments, transfers, certificates and new accounts. This full-time role requires assisting members by phone, processing transactions, and recommending credit union products to meet financial needs.

Expect a Monday–Friday schedule with rotating Saturdays. The role emphasizes building long-term member relationships, accuracy, and adherence to regulations.