Contact Center Agent (PT)

GWCU Corporate Branch; Washington (UT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid time-off

Tuition reimbursement

Retirement plan

Annual bonus + incentives

Job summary

Goldenwest Credit Union in Utah is seeking part-time Contact Center Agents to handle member inquiries about loans, payments, transfers, and new accounts. You will contribute to a robust benefits package and a supportive team environment.

Benefiting from a base wage with annual bonus and incentive opportunities, the role emphasizes accurate communication, trust-building with members, and professionalism in daily tasks.

Qualifications

• High school diploma required.
• Retail or consumer lending experience is preferred.

Responsibilities

• Resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
• Assist members over the phone with their account needs.
• Process transactions.
• Pair corresponding credit union products and services with members’ financial needs.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Skills

Critical thinking

Verbal & written communication

Customer service

Attention to detail

Education

High school diploma

Job description

Goldenwest Credit Unionis a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including:

• Paid time-off (we pay you to take 22 days off!)
• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
• Retirement (we pay 100% of your pension and match your 401K!)
• And many, many more…

If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

WHAT WE LOOK FOR

Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

WHAT YOU CAN EXPECT

Our Contact Center Agents eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

Location, Schedule Availability & Salary Information

• 5167 Adams Ave, Washington Terrace, UT 84405
• Monday through Friday 8:00 AM – 8:00 PM
• Rotating Saturdays 8:45 AM – 4:00 PM
• Part-Time, 25 hours per week
• $15.00 per hour, based on experience and performance+ Bonus + Incentive
• Cultivate and effectively manage long-term, trusting relationships.
• Assist members over the phone with their account needs.
• Process transactions.
• Pair corresponding credit union products and services with members’ financial needs.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Experience, Education & Certification

• High school diploma required
• Prior retail or consumer lending experience is preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.