Contact Center Agent

Gwcu; Logan, Northern (UT, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance (100% deductible)

Dental insurance (100% premium)

Paid time-off 34 days

Tuition reimbursement

Retirement + 401K match

Job summary

Goldenwest Credit Union in Logan, UT is seeking a Contact Center Agent to handle inbound member calls about loans, payments, transfers, and new accounts. You will assist members over the phone with account needs and process transactions in a fast-paced environment.

We offer a guaranteed base wage, annual bonus and an incentive schedule, with comprehensive benefits and ongoing training to support credit union career growth.

Qualifications

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

Responsibilities

• Resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
• Assist members over the phone with their account needs.
• Process transactions.
• Pair corresponding credit union products and services with members’ financial needs.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Skills

Critical thinking

Verbal communication

Written communication

Professionalism

Education

High school diploma

Job description

Goldenwest Credit Unionis a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including:

• Medical insurance (we pay 100% of your deductible!)
• Dental insurance (we pay 100% of your premium!)
• Paid time-off (we pay you to take 34 days off!)
• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
• Retirement (we pay 100% of your pension and match your 401K!)
• And many, many more…

WHAT WE LOOK FOR

Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

WHAT YOU CAN EXPECT

Our Contact Center Agents eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

Location, Schedule Availability & Salary Information

• 695 East 1000 North, Logan, UT 84321
• Monday through Friday 8:00 AM – 8:00 PM, rotating Saturdays 8:45 AM – 4:00 PM
• Full-time, 40 hours per week
• $15.00 per hour, based on experience and performance + Bonus + Incentive
• Cultivate and effectively manage long‑term, trusting relationships.
• Assist members over the phone with their account needs.
• Process transactions.
• Pair corresponding credit union products and services with members’ financial needs.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Experience, Education & Certification

• High school diploma required
• Prior retail or consumer lending experience is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.