Contact Center Agent

GWCU Corporate Branch; Washington (UT); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Tuition reimbursement

Retirement plan

401K match

Job summary

Goldenwest Credit Union in Utah and Idaho is seeking a Contact Center Agent to handle inbound member calls about loans, payments, transfers, and new accounts.

The role requires a high school diploma, strong communication, and a commitment to service. The company offers a guaranteed base wage, annual bonus and generous incentive plan with comprehensive benefits.

Qualifications

• High school diploma required.
• Prior retail or consumer lending experience is preferred.

Responsibilities

• Resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
• Assist members over the phone with account needs.
• Process transactions.
• Cultivate and manage long-term, trusting relationships with members.
• Pair credit union products and services with members' financial needs.
• Comply with regulations and participate in ongoing credit union career development.

Skills

Critical thinking

Verbal communication

Written communication

Professionalism

Education

High school diploma

Job description

Goldenwest Credit Union is a premier non‑profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including:

• Medical insurance (we pay 100% of your deductible!)
• Dental insurance (we pay 100% of your premium!)
• Paid time‑off (we pay you to take 34 days off!)
• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
• Retirement (we pay 100% of your pension and match your 401K!)
• And many more

If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

WHAT WE LOOK FOR

Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

WHAT YOU CAN EXPECT

Our Contact Center Agents eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

Location, Schedule Availability & Salary Information

• 5167 Adams Avenue, Washington Terrace, UT 84405
• Monday through Friday 8:00 AM to 8:00 PM, rotating Saturdays 8:45 AM to 4:00 PM
• Full-time, 40 hours per week
• $15.00 per hour + Bonus + Incentive
• Cultivate and effectively manage long‑term, trusting relationships.
• Assist members over the phone with their account needs.
• Process transactions.
• Pair corresponding credit union products and services with members’ financial needs.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Experience, Education & Certification

• High school diploma required
• Prior retail or consumer lending experience is preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.