Member Solutions Advisor

ManpowerGroup; Hannibal (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Plan

Paid time off

Job summary

ManpowerGroup is hiring a Member Solutions Specialist in Quincy, IL to support members facing financial difficulties. You will contact members with delinquent accounts, discuss repayment options, and set up tailored payment arrangements while maintaining professional, confidential service.

The role emphasizes compliance with policies and emphasizes careful record-keeping and collaboration with management to protect both members and the organization.

Qualifications

• High School Diploma or GED required.
• 1–3 years in collections, banking, lending, customer service, or account management.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with Microsoft Windows and general computer applications.

Responsibilities

• Contact members regarding delinquent loan accounts by phone and mail.
• Discuss payment options and develop solutions tailored to each member's situation.
• Create and manage payment arrangements designed to help members bring accounts current.
• Monitor and manage accounts at various stages of delinquency.
• Analyze members' financial situations and recommend appropriate actions.
• Maintain detailed and accurate records of all collection activities.
• Assist in maximizing recovery efforts while delivering excellent member service.
• Ensure collection activities are conducted in compliance with all Credit Union policies and regulations.
• Identify potential lending or underwriting concerns and communicate them to management.
• Participate in legal proceedings related to collection activities when required.
• Provide professional, courteous, and confidential service to members and coworkers.

Skills

Verbal & written communication

Discretion with confidential info

MS Windows / IT basics

Education

High School Diploma or GED

Tools

MS Windows

Job description

ManpowerGroup is hiring a Member Solutions Specialist in Quincy, IL to support members facing financial difficulties. You will contact members with delinquent accounts, discuss repayment options, and set up tailored payment arrangements while maintaining professional, confidential service.

The role emphasizes compliance with policies and emphasizes careful record-keeping and collaboration with management to protect both members and the organization.