Member Services Representative

ManpowerGroup; Hannibal (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Plan

Paid time off

Job summary

ManpowerGroup is hiring a Member Solutions Specialist in Quincy, IL to support members facing financial difficulties. You will contact members with delinquent accounts, discuss repayment options, and set up tailored payment arrangements while maintaining professional, confidential service.

The role emphasizes compliance with policies and emphasizes careful record-keeping and collaboration with management to protect both members and the organization.

Qualifications

• High School Diploma or GED required.
• 1–3 years in collections, banking, lending, customer service, or account management.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with Microsoft Windows and general computer applications.

Responsibilities

• Contact members regarding delinquent loan accounts by phone and mail.
• Discuss payment options and develop solutions tailored to each member's situation.
• Create and manage payment arrangements designed to help members bring accounts current.
• Monitor and manage accounts at various stages of delinquency.
• Analyze members' financial situations and recommend appropriate actions.
• Maintain detailed and accurate records of all collection activities.
• Assist in maximizing recovery efforts while delivering excellent member service.
• Ensure collection activities are conducted in compliance with all Credit Union policies and regulations.
• Identify potential lending or underwriting concerns and communicate them to management.
• Participate in legal proceedings related to collection activities when required.
• Provide professional, courteous, and confidential service to members and coworkers.

Skills

Verbal & written communication

Discretion with confidential info

MS Windows / IT basics

Education

High School Diploma or GED

Tools

MS Windows

Job description

Member Solutions Specialist

Location: Quincy, IL

Pay: $18.00 - $21.00 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM, with occasional closing shifts until 5:45 PM

Help Members Find Financial Solutions

Are you a strong communicator who enjoys helping people navigate challenges and find solutions? We are seeking a Member Solutions Specialist to join our team in Quincy, IL.

In this role, you’ll work directly with members experiencing financial difficulties, helping them develop repayment strategies, establish payment arrangements, and maintain positive relationships with the Credit Union. This position combines customer service, problem-solving, account management, and collections in a professional and member-focused environment.

What You'll Do

• Contact members regarding delinquent loan accounts by phone and mail.
• Discuss payment options and develop solutions tailored to each member's situation.
• Create and manage payment arrangements designed to help members bring accounts current.
• Monitor and manage accounts at various stages of delinquency.
• Analyze members' financial situations and recommend appropriate actions.
• Maintain detailed and accurate records of all collection activities.
• Assist in maximizing recovery efforts while delivering excellent member service.
• Ensure collection activities are conducted in compliance with all Credit Union policies and regulations.
• Identify potential lending or underwriting concerns and communicate them to management.
• Participate in legal proceedings related to collection activities when required.
• Provide professional, courteous, and confidential service to members and coworkers.

Qualifications

Required

• High School Diploma or GED.
• One to three years of related experience in collections, banking, lending, financial services, customer service, or account management.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with Microsoft Windows and general computer applications.

Preferred

• Previous experience in a credit union, banking, lending, or collections environment.
• Experience negotiating payment arrangements and resolving member concerns.
• Knowledge of consumer lending and collection practices.

What Makes You Successful

• Strong interpersonal and relationship-building skills.
• Ability to navigate difficult conversations with professionalism and empathy.
• Detail-oriented with excellent organizational skills.
• Effective problem solver who can balance member needs with business objectives.
• Commitment to providing exceptional member service.

Benefits

We value our employees and offer a comprehensive benefits package including:

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• 401(k) Plan
• Generous Paid Time Off (PTO)
• 11 Paid Holidays
• Casual Dress Down Days
• Employee & Family Sponsored Events
• And Much More!

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.