Delinquency Resolution Specialist

ManpowerGroup; Quincy (IL); On-site; USD 25,000 - 29,000; Full time

Job summary

ManpowerGroup in Quincy, IL is seeking a credit collections associate to contact delinquent accounts, counsel members on repayment options, and help bring loans current. The role also involves preparing reports, testifying in legal proceedings when required, and staying updated on collections practices.

Experience in debt collection is preferred; a high school diploma or GED is required, with a typical schedule from 8am to 5pm and potential for occasional longer shifts.

Qualifications

• One year to three years of similar or related experience.
• High school education or GED.

Responsibilities

• Contacts delinquent accounts by phone and mail.
• Advises and counsels members of necessary actions and strategies for debt repayment.
• Takes appropriate action to bring account to a current status.
• Helps members create custom payment plans to repay the Credit Union.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Sets up and maintains accurate files and reports on all collections activity.
• Testifies at legal proceedings as required.
• Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
• Performs other job related duties as assigned.

Skills

Collections experience

Interpersonal skills

Education

High School Diploma or GED

Job description

ManpowerGroup in Quincy, IL is seeking a credit collections associate to contact delinquent accounts, counsel members on repayment options, and help bring loans current. The role also involves preparing reports, testifying in legal proceedings when required, and staying updated on collections practices.

Experience in debt collection is preferred; a high school diploma or GED is required, with a typical schedule from 8am to 5pm and potential for occasional longer shifts.