Member Services Specialist - Front Desk & Membership

Planet Fitness; Ohio; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a friendly Member Services Representative to join our team. You will be the first point of contact for members and guests, handling inquiries, transactions, and contributing to a clean, welcoming environment that reflects our Judgement Free Zone culture.

The role emphasizes outstanding customer service, assistance with tours/sign-ups, and processing memberships, with bilingual English/Spanish encouraged.

Qualifications

• 18 years of age or older
• Ability to work onsite, this is not a remote position
• Upbeat, professional and positive attitude and strong work ethic
• Reliable, punctual and dependable
• Professional, respectful, and solutions-oriented in member and employee interactions
• Commitment to cleanliness and creating a positive member experience
• Ability to learn and apply company cleaning practices, policies, and procedures
• Ability to read and follow verbal and written instructions
• Obtain and maintain CPR/AED Certification within required timeframes
• Obtain Tanning Certification within company required timeframes

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Skills

Customer service

Bilingual English/Spanish

CPR/AED Certification

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a friendly Member Services Representative to join our team. You will be the first point of contact for members and guests, handling inquiries, transactions, and contributing to a clean, welcoming environment that reflects our Judgement Free Zone culture.

The role emphasizes outstanding customer service, assistance with tours/sign-ups, and processing memberships, with bilingual English/Spanish encouraged.