Member-Centric Teller: Drive Service & Financial Wellbeing

Desert-Financial-Credit-Union; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Drug-free workplace

EEO/AA employer

Pre-employment substance abuse testing

Job summary

Desert Financial Credit Union in Phoenix, AZ is seeking a Teller to deliver accurate, courteous service while handling member transactions with precision and compliance. You will welcome members, manage lobby flow, process deposits and withdrawals, and use digital tools to promote self-service options.

You will engage in basic consultative conversations to identify needs and support branch goals through teamwork. Required: High School diploma or GED and 1+ year of Sales and Service experience.

Qualifications

• High School diploma or GED required.
• 1+ year of experience in Sales and Service required.
• Notary and NMLS preferred; notary within 30 days preferred.
• Demonstrates high accuracy in processing transactions and records.
• Clear, patient communication and professional interactions.
• Comfort with technology and willingness to learn new systems.

Responsibilities

• Build trusted member relationships by welcoming members to the branch.
• Manage lobby traffic and appointment scheduling with courteous, professional support.
• Process deposits, withdrawals, check payments, and account servicing with accuracy.
• Uphold compliance, take ownership of issue resolution, and address potential fraud or security concerns.
• Engage in consultative conversations to identify needs and provide basic guidance.
• Promote self-service options and assist with CRM/digital tools adoption.
• Coaching, feedback, and cross-training to support branch goals.
• Other duties as assigned.

Skills

Customer service

Sales and service

Cash handling

Accuracy and precision

Communication skills

Teamwork

Education

High School diploma or GED

NMLS

Notary

Tools

CRM systems

Job description

Desert Financial Credit Union in Phoenix, AZ is seeking a Teller to deliver accurate, courteous service while handling member transactions with precision and compliance. You will welcome members, manage lobby flow, process deposits and withdrawals, and use digital tools to promote self-service options.

You will engage in basic consultative conversations to identify needs and support branch goals through teamwork. Required: High School diploma or GED and 1+ year of Sales and Service experience.