Member Services Teller I – Cash Handling & Service Excellence

Rogue Credit Union; Klamath Falls (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in southern Oregon. A role in Member Relations handles in-person and phone member interactions, processing transactions, answering questions, and delivering Rogue's service standards to ensure a positive member experience.

The position requires 1–12 months of related experience, a high school diploma or GED, and willingness to work a rotating schedule including Saturdays. Equal opportunity employer.

Qualifications

• High school education or GED is required.
• Good communication and listening skills are essential.
• Ability to multi-task, operate 10 key calculators, and process cash handling.
• Proficiency with computers and keyboarding is required.
• Attention to detail and accuracy in work is important.

Responsibilities

• Receives and accurately processes member financial transactions including deposits, withdrawals, loan payments, money orders, transfers, disputes, and more.
• Responds to member requests and problems, directing to proper staff as needed and following through on requests.
• Collaborates with other departments/branches to maintain unsurpassed service across the credit union.
• Cross-sells Rogue products and services to meet member needs.
• Maintains and balances cash drawer, daily transactions, ATMs, and vault, including opening/closing duties.
• Performs other duties as needed or assigned.

Skills

Cash handling

Multi-tasking

Computer skills

Keyboarding

Communication

Education

High school diploma or GED

Job description

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in southern Oregon. A role in Member Relations handles in-person and phone member interactions, processing transactions, answering questions, and delivering Rogue's service standards to ensure a positive member experience.

The position requires 1–12 months of related experience, a high school diploma or GED, and willingness to work a rotating schedule including Saturdays. Equal opportunity employer.