Member Services & Solutions Specialist

Rogue Credit Union; Medford (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

Rogue Credit Union in Medford, Oregon, is seeking a dedicated member contact center representative to provide exceptional member experiences by identifying unique financial needs and recommending suitable products and services. You'll assist members through various channels and maintain detailed records while ensuring confidentiality.

The ideal candidate will have 3-5 years of related experience, possess excellent communication skills, and work well as part of a team. Offering competitive compensation and a supportive work environment, Rogue Credit Union values the contributions of its team members.

Qualifications

• 3-5 years of related experience required.
• Significant trust and diplomacy needed for personal interactions.
• Ability to motivate and influence others.

Responsibilities

• Assist members via phone and email with their membership needs.
• Review and analyze member’s financial situation.
• Respond to member requests and concerns.

Skills

Excellent communication skills – verbal, written and listening

Needs-based sales ability

Good organizational and time management skills

Strong computer and 10-key calculator skills

Team player and adaptability to culture

Education

High school education or GED

Job description

Rogue Credit Union in Medford, Oregon, is seeking a dedicated member contact center representative to provide exceptional member experiences by identifying unique financial needs and recommending suitable products and services. You'll assist members through various channels and maintain detailed records while ensuring confidentiality.

The ideal candidate will have 3-5 years of related experience, possess excellent communication skills, and work well as part of a team. Offering competitive compensation and a supportive work environment, Rogue Credit Union values the contributions of its team members.