Member-Focused Teller: Transactions, Service & Growth

Digital Federal Credit Union; Burlington (MA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Healthcare benefits

401(k) match

Paid Time Off

Job summary

DCU in Burlington, MA seeks a friendly teller to accurately process deposits, withdrawals, loan payments and check cashing, and assist with end-of-day balancing. You will explain DCU products, complete member requests, and aim to meet referral goals by building strong relationships and cross-selling suitable services.

This on-site role includes benefits and a varied schedule. Candidates should have a high school diploma, prior cash handling and customer service experience, plus basic Windows and

Qualifications

• High school diploma or equivalent required.
• Prior cash handling experience preferred.
• Previous customer service experience preferred.
• Verbal communication skills required.
• Technical skills with Windows and Microsoft Office.
• Bilingual skills a plus.

Responsibilities

• Accurately process teller transactions including deposits, withdrawals, loan payments and check cashing, and assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying members' needs and cross-selling appropriate products.
• Adhere to DCU policies and procedures, including security and fraud prevention guidelines.
• May cover other DCU areas such as other branches or Information Center as needed.
• Identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Bilingual

Education

High School Diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

DCU in Burlington, MA seeks a friendly teller to accurately process deposits, withdrawals, loan payments and check cashing, and assist with end-of-day balancing. You will explain DCU products, complete member requests, and aim to meet referral goals by building strong relationships and cross-selling suitable services.

This on-site role includes benefits and a varied schedule. Candidates should have a high school diploma, prior cash handling and customer service experience, plus basic Windows and