Member Services & Banking Solutions Advisor

First Tech Federal Credit Union; Manchester (NH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off

Paid federal holidays

Special pricing on lending products

Job summary

First Tech Federal Credit Union in Manchester, NH seeks a member service professional to identify member needs, educate on products, open memberships and accounts, and process loans with attention to compliance and accuracy.

You will handle teller transactions, assist with end-of-day balancing, and may cover other areas as needed. Notary Public services are part of the role; bilingual skills are a plus.

Qualifications

• High School diploma or equivalent.
• 1-3 years related experience.
• Verbal communication skills.
• Technical skills (Word, Excel, Email).
• Bilingual skills a plus.

Responsibilities

• Identify the financial needs of members by building rapport and establishing relationships; educate and cross-sell products and services; make referrals and achieve sales goals.
• Open new memberships, accounts and loans following guidelines; conduct Notary Public services.
• Process loan requests and verify conditions; obtain Lending Authority and close loans.
• Process teller transactions; assist with end of day balancing; balance ATMs.
• Audit membership applications, account maintenance forms, new accounts, and loan files.
• Follow DCU policies, security procedures and risk controls.
• May provide coverage in other DCU areas.
• Identify and submit efficiency and process improvements.
• Perform other job-related duties as assigned.

Skills

High School diploma or equivalent

1-3 years related experience

Verbal Communication skills

Technical skills

Bilingual skills

Tools

Word

Excel

Email

Job description

First Tech Federal Credit Union in Manchester, NH seeks a member service professional to identify member needs, educate on products, open memberships and accounts, and process loans with attention to compliance and accuracy.

You will handle teller transactions, assist with end-of-day balancing, and may cover other areas as needed. Notary Public services are part of the role; bilingual skills are a plus.