Member Services Team Leader

Sam's Club; Durham (NC); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Employee discounts

Job summary

Sam's Club in Durham, NC is seeking a front-end supervisor to lead a team, manage daily operations, and ensure exceptional member service. You will train associates, handle scheduling, and support store performance while upholding Walmart/Sam's Club policies.

The role emphasizes teamwork, integrity, and delivering value to members. Benefits include health coverage, 401(k) options, and paid time off, with opportunities for growth within a dynamic retail environment.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Lead and supervise associates in assigned area, assign duties, train and coach on processes and member service approaches
• Assist members with purchases, locate merchandise and support self-checkout
• Oversee area organization, claims/returns, pricing, stock and cleanliness
• Support recruiting, hiring, scheduling, coaching and performance evaluations

Skills

Customer service

Retail experience

Front-end operations

Job description

Sam's Club in Durham, NC is seeking a front-end supervisor to lead a team, manage daily operations, and ensure exceptional member service. You will train associates, handle scheduling, and support store performance while upholding Walmart/Sam's Club policies.

The role emphasizes teamwork, integrity, and delivering value to members. Benefits include health coverage, 401(k) options, and paid time off, with opportunities for growth within a dynamic retail environment.