Member Services Team Lead – Front-End Focus

Sam's East, Inc.; Naples (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off (PTO)

Discounts

Job summary

Sam's East, Inc. in Naples, FL is seeking an associate to support supervision of the front-end team and help ensure excellent member service. The role involves supervising associates, handling member questions, and assisting with transactions using registers or self-checkout.

Applicants should have at least 6 months of retail and customer service experience. The position is onsite with a pay range of $23.00 to $31.00 per hour plus eligible premiums.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register).
• 6 months customer service experience.

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility.
• Provides and ensures member service by acknowledging the member and identifying member needs.
• Oversees assigned area of responsibility by handling claims and returns.

Skills

Customer service

Cash handling

Tools

Cash register

Job description

Sam's East, Inc. in Naples, FL is seeking an associate to support supervision of the front-end team and help ensure excellent member service. The role involves supervising associates, handling member questions, and assisting with transactions using registers or self-checkout.

Applicants should have at least 6 months of retail and customer service experience. The position is onsite with a pay range of $23.00 to $31.00 per hour plus eligible premiums.