Front-End Team Lead – Member Service & Ops

Sam's East, Inc.; City of Niagara Falls (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability coverage

Live Better U education benefits

Employee discounts

Job summary

Sam's East, Inc. in Niagara Falls, NY is hiring a Front-End Associate to support supervision, member service, and daily operations. You will assist management with duties, guide associates, and contribute to a positive shopping experience.

You will handle memberships, transactions, and help customers make informed purchases while maintaining store standards and efficiency. This role emphasizes teamwork and reliability.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and assign duties.
• Provide member service, help with purchases and decisions.
• Process memberships, upgrades and transactions at registers or self-checkout.
• Maintain store cleanliness, organize merchandise, and handle returns.

Skills

Retail experience

Cash register operation

Customer service

Teamwork

Tools

Cash register

Job description

Sam's East, Inc. in Niagara Falls, NY is hiring a Front-End Associate to support supervision, member service, and daily operations. You will assist management with duties, guide associates, and contribute to a positive shopping experience.

You will handle memberships, transactions, and help customers make informed purchases while maintaining store standards and efficiency. This role emphasizes teamwork and reliability.