Member Services Team Lead

Sam's Club; Ankeny (IA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Paid time off

Job summary

Sam's Club in Ankeny, IA is seeking a front-end supervisor to assist management in overseeing associates, validating member service, and supporting store operations. This role emphasizes teamwork, adherence to policies, and delivering a positive shopping experience for members.

The position requires at least 6 months of retail and 6 months of customer service experience, with opportunities for advancement and benefits as described by Walmart/Sam's Club policies.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience minimum.

Responsibilities

• Supervise associates in assigned area by assigning duties and providing guidance.
• Support member service by answering questions and helping with memberships.
• Oversee area operations: handle returns, replenish merchandise, maintain cleanliness.
• Assist with cash handling and daily deposits following procedures.
• Collaborate with managers to implement processes and address improvement opportunities.

Skills

Customer service

Front-end equipment

Job description

Sam's Club in Ankeny, IA is seeking a front-end supervisor to assist management in overseeing associates, validating member service, and supporting store operations. This role emphasizes teamwork, adherence to policies, and delivering a positive shopping experience for members.

The position requires at least 6 months of retail and 6 months of customer service experience, with opportunities for advancement and benefits as described by Walmart/Sam's Club policies.