Front-End Member Services Lead

Sam's West, Inc.; Ankeny (IA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's Club in Ankeny, IA is seeking a front-end supervisor to direct and coordinate daily activities. You will train associates, assign duties, and ensure service standards while promoting memberships and assisting customers with purchases and self-service options.

The role emphasizes team leadership, adherence to policies, and collaboration with management to meet store goals. Full-time, with benefits and performance-based bonuses typical for Sam's Club roles.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) AND 6 months customer service experience
• Must be 18 years of age or older
• Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Supervise associates and assign duties, communicate goals and feedback, and train on processes and procedures.
• Provide direction and guidance on member service approaches and techniques to resolve complaints.
• Promote membership, process memberships and credit accounts, and encourage renewals.

Skills

Retail supervision

Customer service

Team leadership

Hiring & training

Cash handling

Tools

Cash registers

POS systems

Job description

Sam's Club in Ankeny, IA is seeking a front-end supervisor to direct and coordinate daily activities. You will train associates, assign duties, and ensure service standards while promoting memberships and assisting customers with purchases and self-service options.

The role emphasizes team leadership, adherence to policies, and collaboration with management to meet store goals. Full-time, with benefits and performance-based bonuses typical for Sam's Club roles.