Member Services Supervisor- Full Time

Greater Philadelphia YMCA; Royersford (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible schedule

Discounts on child care

Medical, dental, vision, disability, &

Life insurance

Paid time off + 7 holidays

Retirement planning options

Supplemental insurance

Job summary

Greater Philadelphia YMCA is seeking a Member Services Supervisor to lead a dynamic front desk team and enhance member experience at the Y. You will recruit, train, and schedule staff, and collaborate to deliver welcoming service that reflects the YMCA mission.

The role emphasizes strong communication, teamwork, and the ability to work with volunteers and board members to foster a culture of service excellence. Competitive benefits and opportunities for growth are offered.

Qualifications

• College degree in a related field with 1+ years of supervising and in a sales environment.
• Excellent written and oral communication, organizational, record keeping, and computer skills.
• Ability to work well with volunteers, employees, board members and members.
• Ability to operate all office equipment.
• Exhibit strong leadership skills; possess a passion for member service excellence.

Responsibilities

• Recruit, hire, train, schedule and evaluation of staff.
• Build a committed staff team that reflects the mission and values of the YMCA.
• Assist with staff trainings and orientations.
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs.
• Ensure compliance with policies and procedures.
• Assist with creating member-centered work culture and addressing member needs.
• Assist with new member orientations, shepherd’s program, and member appreciation days.
• Help coordinate facility schedule, lobby boards/displays and materials.
• Provide back up for the front desk staff and clerical duties.
• Assist with scheduling and conduct desk staff meetings; payroll/ accounts payable support as needed.
• Consult with members to direct them into appropriate wellness programs and record keeping.
• Provide friendly environment for members using fitness and wellness programs.
• Learn member names and encourage regular exercise routines.
• Follow up with members to schedule orientations and encourage continued participation.
• Work with staff to accomplish YMCA mission; participate in Annual Campaign as assigned.

Skills

Supervisory experience

Sales experience

Communication skills

Team leadership

Customer service

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Greater Philadelphia YMCA Employment Opportunity!
We are looking for a Member Services Supervisor to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.
Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 7 paid holidays throughout the year
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Supplemental insurance benefits

What is needed for this job as our Member Services Supervisor:

• College degree in related field with 1+ years of related experience supervising and in a sales environment
• Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams
• Ability to work well with volunteers, employees, board members and members required
• Ability to operate all office equipment
• Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence

The responsibilities we will trust you with as our Member Services Supervisor:

• Assist with recruit, hiring, training, scheduling and evaluation of staff
• Build a committed staff team that reflects the mission and values of the YMCA
• Assist with conduct staff trainings and orientations
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs
• Ensure compliance with policies and procedures
• Assist with creating member-centered work culture
• Ensure that procedures, tours, communications, services consider member needs
• Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch
• Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc
• Provide back up for the front desk staff
• Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned
• Administer payroll and accounts payable for appropriate department/staff
• Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders)
• Consult with members to direct them into appropriate healthy lifestyle programs
• Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services
• Learn member names and encourage regular exercise routines and record keeping
• Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals
• Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives
• Provide consistent support to all members using the facility
• Participate in providing tours to prospective members
• Follow up with members to schedule orientations and to encourage regular exercise
• Work as a part of a staff team in accomplishing the mission of the YMCA
• Participates in the Annual Campaign as assigned

What you can expect:

• Support from an amazing team
• Opportunities to learn & grow
• Being a part of a non-profit organization that works to make the community stronger

After reading this, if you're thinking this is great- we want to meet you!Get the ball rolling with our quick, online application.
The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.