Member Services Supervisor- Full Time

Philaymca; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free YMCA membership - access to all 1

Discounts on child care and summer cam

Medical, Dental, Vision, Disability, &

Generous PTO + 7 paid holidays

Job summary

The Greater Philadelphia YMCA in Royersford, PA is seeking a proactive Member Services Supervisor to lead front desk operations, recruit and train staff, and promote a culture of outstanding member service. You will collaborate with volunteers, employees and board members to deliver friendly, efficient service and support the YMCA mission.

This role focuses on creating a welcoming environment, coordinating desk operations, guiding member programs, and contributing to staff development,

Qualifications

• College degree in related field with 1+ years of supervising and in a sales environment.
• Excellent written and oral communication, organizational, record keeping, and computer skills.
• Ability to work with volunteers, employees, board members and members.
• Ability to operate all office equipment.
• Exhibit strong leadership and a passion for member service.

Responsibilities

• Assist with recruiting, hiring, training, scheduling and evaluation of staff.
• Build a committed staff team reflecting the YMCA's mission and values.
• Assist with staff trainings and orientations.
• Contribute to service improvement through staff recognition and retention programs.
• Ensure compliance with policies and procedures.
• Assist with creating a member-centered work culture.
• Coordinate desk operations, tours, communications and member services.
• Provide back-up for front desk staff and lead desk staff meetings.
• Administer payroll and accounts payable for the department.
• Manage front desk/registration system and lobby area cleanliness.

Skills

Communication skills

Leadership

Supervising

Sales environment experience

Team building

Customer service

Organizational skills

Written and verbal communication

Computer skills

Education

College degree in related field

Tools

Computer registration system

Job description

Spring Valley YMCA, 19 W Linfield Trappe Rd, Royersford, Pennsylvania, United States of America

Job Description

Posted Wednesday, July 22, 2026 at 4:00 AM

Do you love connecting with people and sharing your passion with others?

We are looking for a Member Services Supervisor to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

Free YMCA membership - access to all branches!

Sweet discounts on child care and summer camp programs

Medical, Dental, Vision, Disability, and Life Insurances

Generous Paid Time Off + 7 paid holidays throughout the year

• Planning for your future? Ask us how we do it at the Y - it's awesome!
• Supplemental insurance benefits

What is needed for this job as our Member Services Supervisor:

• College degree in related field with 1+ years of related experience supervising and in a sales environment
• Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams
• Ability to work well with volunteers, employees, board members and members required
• Ability to operate all office equipment
• Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence

The responsibilities we will trust you with as our Member Services Supervisor:

• Assist with recruiting, hiring, training, scheduling and evaluation of staff
• Build a committed staff team that reflects the mission and values of the YMCA
• Assist with conducting staff trainings and orientations
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs
• Ensure compliance with policies and procedures
• Assist with creating member-centered work culture
• Ensure that procedures, tours, communications, services consider member needs
• Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch
• Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc.
• Provide back up for the front desk staff
• Assist with scheduling and conduct desk staff meetings; attend meetings as assigned
• Administer payroll and accounts payable for appropriate department/staff
• Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders)
• Consult with members to direct them into appropriate healthy lifestyle programs
• Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services
• Learn member names and encourage regular exercise routines and record keeping
• Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals
• Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives
• Provide consistent support to all members using the facility
• Participate in providing tours to prospective members
• Follow up with members to schedule orientations and to encourage regular exercise
• Work as a part of a staff team in accomplishing the mission of the YMCA
• Participates in the Annual Campaign as assigned

What you can expect:

Support from an amazing team

Opportunities to learn & grow

Being a part of a non-profit organization that works to make the community stronger

After reading this, if you're thinking this is great- we want to meet you!

Get the ball rolling with our quick, 3-minute online application.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.