Member Services Supervisor

Primetime Fitness; Reynoldsburg (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health insurance

Free gym membership

Job summary

Crunch Fitness and Primetime Fitness LLC are seeking a proactive Member Services Supervisor to lead front-desk operations and member engagement. This role demands strong customer service, team leadership, and the ability to implement club policies with consistency.

You will drive membership development, conduct tours, and ensure a clean, welcoming facility while maintaining accurate records in our VFP systems. This in-person position offers growth opportunities and a vibrant team environment.

Qualifications

• Customer service experience preferred.
• Management experience preferred.
• In-person work at club location.

Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Continuously sell membership services and Dot Fit products as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility.

Skills

Customer service

Management

Job description

We are growing fast and looking for an amazing Member Services Supervisor to join our team with game changing career opportunities!Crunch Fitness is the fastest growing fitness company in the industry. We are expanding at an unprecedented pace across the globe. Our growth is your opportunity to learn and grow with us!

If you’re passionate about changing people’s lives, dedicated, and love to have fun we’d love to connect with you. We are a growth mindset company that invests equally in our people and our product.

Job Responsibilities:

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Continuously sell membership services and Dot Fit products as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility.

Job Type: Full-time

Benefits:

• Health insurance
• Free gym membership
• Pay: $12.00/hr + monthly bonus

Experience:

Customer service: 1 year (Preferred)

Management: 1 year (Preferred)

Work Location: In person

Website: www.primetimefitness.org