Member Services Specialist — Training & Customer Support

Walmart Inc.; Cape Girardeau (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Life insurance

Paid time off

Disability benefits

Employee discounts

Adoption benefits

Job summary

Sam's Club in Cape Girardeau, MO is hiring for a Member Frontline Services role. The position focuses on providing member service, processing purchases, and guiding customers with self-service options to ensure a smooth checkout experience.

The role supports training and program rollout, maintains merchandise zones, and promotes company offerings while upholding safety and store policies. Competitive hourly pay accompanies benefits and opportunities to grow within Sam's Club.

Qualifications

• Provides member service and resolves member issues.
• Maintains checkout area and processes purchases.
• Promotes Sam's Club products and services.
• Guides members on self-service technology.
• Follows company safety standards and procedures.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns.
• Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology.
• Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies.
• Follows safety standards, procedures and guidelines, including safety sweeps.
• Assists with training of associates and delivers new program rollout training.
• Maintains area of responsibility and merchandise zones; ensures safety and security.
• Delivers continuous learning and process improvement opportunities.

Skills

Member service

Cash handling

Product promotion

Problem resolution

Self-service guidance

Job description

Sam's Club in Cape Girardeau, MO is hiring for a Member Frontline Services role. The position focuses on providing member service, processing purchases, and guiding customers with self-service options to ensure a smooth checkout experience.

The role supports training and program rollout, maintains merchandise zones, and promotes company offerings while upholding safety and store policies. Competitive hourly pay accompanies benefits and opportunities to grow within Sam's Club.